Legal Notices

Legal notices and policies

There has been increased awareness regarding human rights violations in the mining of certain minerals in the Democratic Republic of the Congo (DRC) and adjoining countries. The passage of the Dodd-Frank Wall Street Reform and Consumer Protection Act, Section 1502 is a manifestation of this awareness. Nuance is committed to the ethical sourcing of minerals used in our products. We have been actively assessing whether our products contain tantalum, tin, tungsten or gold derived from ores mined in the DRC and adjoining countries (Conflict Minerals).

It is Nuance's goal not to purchase product materials containing Conflict Minerals. The global supply chain for these minerals is complex and tracing such Conflict Minerals in our products to their source is challenging. Nuance is working with our suppliers and other stakeholders to improve and systematically address the process for sourcing minerals that are "conflict-free".

Consistent with our Code of Business Conduct and Ethics, we expect our suppliers (and their suppliers and sub-suppliers) to comply with the applicable regulation to prevent Conflict Minerals from entering our products and processes. To this end, Nuance is requiring all suppliers to:

  • Understand where Conflict Minerals can enter their process
  • Disclose the use of Conflict Minerals or certify that Conflict Minerals are not used in their materials or processes
  • Work to eliminate use of Conflict Minerals discovered through these efforts

Australian Consumer Law Policy

This Policy details Nuance’s understanding of the legal requirements under the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010 (Cth) and its application to Nuance goods and services for applicable consumer transactions. This Policy may be updated from time to time replacing the prior version, please check this website for the then current version.

Nuance products: acceptable quality

If you purchase Nuance software and in some circumstances, equipment or services, in Australia and you are a consumer under the Australian Consumer Law (“ACL”) and your transaction is subject to the ACL Consumer Guarantees, then:

  • our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure; and
  • nothing in this document purports to modify or exclude the conditions, warranties and undertakings and any other legal rights under the Competition and Consumer Act 2010 (Cth) and any other law, except to the extent permitted by law.

SOFTWARE: Nuance's policy is that its software will remain of acceptable quality, as provided under the Australian Consumer Law, Nuance understands this as being for a six (6) month period from your day of purchase (or delivery to you where Nuance delivers the software to you after your date of purchase. Delivery means three days after posting or if delivered electronically the day sent).

HARDWARE: Nuance’s policy is that the hardware it supplies will remain of acceptable quality, as provided under the Australian Consumer Law, Nuance understands this as being: (i) for hardware with a purchase price of less than $1000 (per item) a 12 month period from the day of purchase (or delivery to you where Nuance delivers the hardware to you after your date of purchase. Delivery means three days after posting) applies unless the manufacturer provides a longer period of coverage in which case this will be passed through to you; or (ii) for hardware with a purchase price of greater than $1000 (per item) the original manufacturer’s warranty of a 36 month period applies and will be passed through to you.

In forming the views above Nuance considered:

  • the nature of the goods;
  • the frequency that its goods (software and or hardware) are generally are updated and or revised and any related original manufacturer’s warranty; and
  • that customers who purchase Nuance software or hardware are anticipated to fully utilise the item within the first three (3) months from date of purchase such that any relevant defects or failures (which would apply under the ACL) are generally identified in the first three months of use; and
  • the price of the Nuance product.

The stated time period above applies unless the time period is contrary to law, or unreasonable. If you consider that the stated time period is not reasonable for your circumstances, please contact Nuance on the contact details below. Nuance will assess your claim on an individual basis. Please address your enquiry to:

Company: Nuance Communications Australia Pty Limited
Attention: ACL Policy Manager
Address: Level 11, 124 Walker Street, North Sydney, NSW 2060
Phone number: 02-9434 2350
Email: australianconsumers@nuance.com

Goods or services not of a kind ordinary acquired for household use or consumption

If goods purchased are not of a kind ordinarily acquired for household use or consumption, and those good are found to be faulty then, subject to law, Nuance limits its liability to:

For goods:

  • replacement of the goods or the supply of equivalent goods; or
  • the cost of replacing the goods or acquiring equivalent goods; or
  • repair of the goods; or
  • the cost of having the goods repaired; and

For services:

  • supplying the services again; or
  • payment of the cost of having the services supplied again,
  • unless it is unreasonable to do so.

Updated August 6, 2014